Refund policy

Returns & Refunds Policy

Due to the nature of our product — wrist wraps designed for direct contact with the skin during exercise — we do not accept returns or exchanges for change-of-mind purchases. All sales are final unless the product is faulty or damaged.

Faulty or Damaged Products

If your product arrives faulty or damaged, you are entitled to a remedy under the New Zealand Consumer Guarantees Act 1993. To make a claim, please contact us within 7 days of receiving your order with:

• Your order number
• A description of the fault or damage
• Photos of the issue

Once assessed and approved, we will offer one of the following remedies at our discretion:

• A replacement product dispatched at no cost
• Store credit to the value of the faulty item
• A full or partial refund to your original payment method

Return Shipping

Return shipping for faulty products is the customer's responsibility unless otherwise agreed.

Refund Processing

Approved refunds are processed within 5–7 business days of receiving and assessing the returned product, and will be issued to your original payment method.

Non-Returnable Items

We do not accept returns on:

• Products that have been used, washed, or worn
• Change-of-mind purchases
• Sale or discounted items (unless faulty)